An evening at Ananya's

She walked in to find Shreya crying, no, she corrected herself, Shreya had just finished crying and was trying to calm herself.Her face was streaked with tears. She wasn't sobbing, so it wasn't the hysterical sort of thing, something she remembered perhaps, there was nothing about her that she could connect to un-happiness of any sort.She went upto her and put an arm around her, the poor kid hadn't noticed there was anyone else in the room.She looked into Ananya's face to find a warm comforting look but also the famous raised eyebrow which was the unspoken question. She knew that she didn't really have to tell her, but it was Ananya. Anyone could pour their heart out to her, she would listen patiently, not once interrupt till you get everything off your chest.Then she would tell you how to handle it if that was what you wanted or she would convince you that you had done only what you could or something else, but you would always walk away feeling lighter and maybe with a smile too.
Ananya saw the hesitation on her face and knew that she would tell her what was wrong. She had come in to look for Shreya, no doubt, her presence was being missed. As it was. they were running short of hands to help and she herself was away.The hostess. The crowd was piling up and Jeevan wasn't that good at handling big numbers as Shreya.Ananya had just walked in after parking her car and noticed the huge crowd waiting outside her restaurant.A couple of minutes later, she realised the cause and thats where we comeback to the beginning of this story.
There was no point in reprimanding her for being away from her post when she obviously was in some form of discomfort.She got her to take a chair while she took the stool next to it and asked her "What happened?What upset you?" The story came out in bits and pieces and as the girl started to replay the events, she seemed to lose her control again and started sobbing. Trying to soothe her and understand her garbled words, Ananya finally made sense of what had happened.
Today was a very busy day for the eatery, people thronged and generally did not mind waiting an hour to be seated. Turned out that one of the patrons wasn't happy with the seat that he had been shown to.He was a regular too.He had been outraged that after waiting for close to 45 mins and being a regular customer too, the staff hadn't shown him enough courtesy.He had been given a table in the smoking section.That for some reason he had taken as a personal insult. He had come back and told her that he did not want the seat he was given, she not knowing why, tried to convince him. With his temper raising, he had told her that he did not want to be in the smoking section, she had the line of customers in front of her to tend to and this guy was talking to her in raised tones. So, she told him , "Very politely Ma'am" , to wait a few minutes and Jeevan would attend to him.Less than a minute later, he came back to her and started shouting at the top of his voice about courtesy, common sense . So, she told him to give her a couple of minutes and that she would find him a table in the seating area of his choice as soon as one became free.Nothing seemed to pacify the man and he kept screaming at her.Nothing abusive thankfully, but very rude.When she could not take it anymore , she had just walked away just in case she lost her temper and would say something to him that she couldn't take back.
"I'll go back now ma'am, I guess he would have gone away by now. I don't know if the hotel has lost a regular and I am sorry about this Ma'am, I should have handled it better."
,"Its not your fault, I know you well enough to say that you have handled the toughest of customers.This guy must have been something totally out of this world to have affected you.Not to worry. Now smile a little, go freshen up and come back when you feel up to it. I'll handle it till then"and she gave her a big smile.
She hoped Shreya felt better as she walked back to meet the crowd. She took a deep breath and told herself it was ok, you can handle this.Taking care of the details, the behind the scene work was her forte.She liked staying in the background and observing what people wanted.Studying people, their reactions, expressions, animated voices , all that was what she enjoyed doing.She always tried to shirk away from facing people.And now, it had to be done. As she walked back, she wondered who this guy was who had created such a huge ruckus that had actually ruffled one of her best.Must be an old geezer probably uptight about smoking.Old world grandpa with deeply set notions of how senior citizens are to be treated.She conjured up and image of a retired military guy, bald with snow white moustache which is generally treated as a symbol of pride, walking stiffly and upright like he was marching under orders.And laughed. She could imagine him towering over Shreya while she helplessly tried to convince him to wait for a couple of minutes.
15 minutes later, she was too lost in checking in on the service, finding the right seat, keeping track of which tables were getting freed-up, which were in the dessert stage , so she could add them to the next openings, at least now people were contained into the seating area and not overflowing onto the street.It would show the Banerjee's on the other side how good her business was but she had always thought it was demeaning to have to stand on the street in a queue just to eat food. And in the same tone, she tried not to let it happen at her hotel.She would have to open another branch soon , she knew it but had been postponing it. The brand was in the making,it had good wishes of quite a few regulars, people came from halfway across town too on special occasions, there was a lot of good will that she could cash in on.There was the investment for that, she had to get the right building , she had to start scouting for locations, then there was the ....No, she firmly told herself, not now, think of all that later leisurely.Not now.Almost waiting to break her chain of thought, if she hadn't done so herself, up next was a man whose face was a weird pink. She smiled at him and she made the usual statement "Good evening sir, welcome to Ananya's.Will it be just you or will someone be joining you?"
"Ah, you are a different one.Let me start from the very beginning. It will be just me.I want to be seated in the non-smoking section." Pause."Is that clear enough or do I have to repeat myself?"AHA ! so, this was he. She stood silent for a second before replying to him. She was about to open her mouth when Shreya opened the door to come in, one look at the guy and she stepped right back out in that very instant.She laughed.She couldnt help herself, the poor girl had to choose that exact moment to come back, didn't she.
"Something you find amusing?"
She looked back at him, the ring of laughter still in her tone, and said,"Yes, you seemed to have scared Shreya, the hostess for the evening. I had no idea that someone who seems as congenial as you do would have that effect on people. As for your seating request, I am flattered that you like our place enough to have come back after that mini-show you had put on.